10.1 Delivery zone and restrictions
The products ordered on LOVEBIRD’s website can be shipped worldwide.
The Client must ensure that the delivery address was entered correctly.
LOVEBIRD does not deliver to certain addresses that do not guarantee the receipt of the parcel by the Client, such as PO boxes or hotel addresses.
However, if the Client makes an express request for delivery to those addresses (PO Box, Hotel, etc.), the transport risks will then be borne by the Client upon dispatch of the parcel.
Once the order is validated, LOVEBIRD will not accept changes to the delivery address.
For more information, please contact our customer service at the following email address: firstname.lastname@example.org.
10.2 Delivery terms and costs
For additional security, the delivery of our products is provided by an independent transport provider, using a secure and tracked service. LOVEBIRD reserves the right to choose the transport provider.
Delivery in Metropolitan France (including Corsica) is free of charge. Outside France, shipping costs will be indicated at the time of order confirmation and may vary depending on the delivery location.
10.3 Delivery timeframe
Each product is manufactured in France and will be delivered within an average period of 5 weeks from the receipt of payment, except in cases of force majeure.
You may track your delivery status by entering the tracking number of your parcel on the transport provider’s website.
10.4 Delivery incidents
LOVEBIRD will not be held responsible for any problems or anomalies that may occur during transport of the products. Moreover, please note that delivery times are indicative and LOVEBIRD will not be held responsible in the event of a long lead time owing to the postal services.
In any event, LOVEBIRD will not be held responsible for delayed delivery due to force majeure or the postal services. In this case, you may not obtain a refund or cancel your order except if you exercise your right of withdrawal as defined in Article 12.
Similarly, in the event of failing to deliver because of your own doing, such as a wrong address or missing information, LOVEBIRD will not be held responsible.
In the event of a loss of the parcel, you must notify LOVEBIRD as soon as possible. An investigation will be undertaken in order to determine the cause of loss. However, please note that LOVEBIRD will not be held responsible for any problems occurring during transport.
In the event of a damaged product (see Article 12.3), you must ensure at the time of receiving the parcel from the transport provider that the parcel and contents are in good condition. If the package is open or damaged, you can either:
- accept the delivery and provide a written complaint to the transport provider at the time of signing the proof of delivery
- refuse the parcel and explain the reasons in writing to the transport provider.
If your order is incomplete or the products received do not correspond to the products ordered, LOVEBIRD must be notified as soon as possible. Moreover, you must keep the products in the parcel as received, without using them. In the event of non-compliance, you may not return the products to LOVEBIRD.