Return and exchange

Irrespective of your right of withdrawal, LOVEBIRD offers you the possibility of returning or exchanging the product you have purchased if it does not satisfy you. The return or exchange will be made within 14 days of receipt of the product. However, this cancellation right does not apply to customized products.

The return or exchange request will follow the same procedure as that of the right of withdrawal.

All returned Products must be in their original packaging (including boxes, authenticity certificate, copy of the invoice). The products must be returned in perfect condition, unused, in their original undamaged packaging containing all documents that were originally sent with it, to the following address:


6 rue de Lille

92200 – Neuilly-sur-Seine


If returning a product, once the confirmation of receipt has been received, you will be refunded as soon as possible, within 30 days of notifying LOVEBIRD of your intention to exercise your right of cancellation.

Return costs will be borne by LOVEBIRD only for deliveries from Metropolitan France (including Corsica). For international deliveries, you will be responsible for the cost of returning the products to us.

If exchanging a product, once the confirmation of receipt has been received, LOVEBIRD will send you the exchanged product following the same rules and timeframes as those of a normal order.

If you do not comply with these provisions, LOVEBIRD reserves the right not to accept the returned product.