12.1 Withdrawal period
In accordance with the provisions of Article L121-21 of the French Consumer Code, you may exercise your right of withdrawal within 14 working days from the order confirmation or from the date of receipt of the Product, without any justification.
12.2 Exclusions of the right of withdrawal
In accordance with the provisions of Article L121-21-8 of the French Consumer Code, the right of withdrawal does not apply to customised products.
12.3 Exercising the right of withdrawal
If you wish to exercise your right of withdrawal, you must first return the withdrawal form by email to firstname.lastname@example.org before the withdrawal period expires. LOVEBIRD will then contact you in order to organize the return of the products in the most appropriate conditions.
As stated in Article L121-21-3 of the French Consumer Code, you may return the product within 14 days after you have notified LOVEBIRD of your wish to withdraw.
All returned Products must be in perfect condition, unused, returned in their original packaging (including boxes, authenticity certificate, copy of the invoice), and must include the withdrawal form. You must return the products in perfect condition, ensuring they are carefully protected in transit, to the following address:
6 rue de Lille
92200 – Neuilly-sur-Seine
If these conditions or the withdrawal period are not respected, LOVEBIRD will not accept the returned products.
12.4 Refunds and return costs
In the event that you should exercise your right of withdrawal, in accordance with the provisions outlined herein, you will receive a full refund of the price you paid, including delivery costs.
However, return costs will be borne by the Client.
Refunds will be made in accordance with the provisions of Article L121-21-4 of the French Consumer Code, within 14 days of receipt of the returned product to LOVEBIRD.
LOVEBIRD will refund the Client using the same payment method used for purchase.